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The TWI Designjet Documents library presented here as a courtesy of The owners of this website have no affiliation to Hewlett Packard nor do link claim to represent HP in any way shape or form.
HP and - TWI: System Error 11:11 In this document: Document number: BPP90159 Last Updated: 31-Jul-2003 Minimum skill level: 2 Introduction System error 11:11 is generated when the is not properly seated in either the electronic module or the.
Causes of this error can include a poorly connected cable, damage to theor a fault in the or the electronics module.
Use the steps listed in this document to accurately determine the cause of the failure and replace the appropriate parts.
Contact center agents troubleshooting to be performed with customer The steps below are designed to achieve remote resolution of the issue.
If the issue persists following the steps hp designjet 500 plus error code 11, generate a CSO for service.
NOTE: Always verify the printer's current firmware release and upgrade if needed.
Parts required part numbers are subject to change Part Description Required Required Electronic Module Required C7779-60263 Bonus plus card CE instructions If any of the troubleshooting steps listed below solve the problem, attempt to verify functionality.
If functionality is verified, no additional parts should be replaced.
NOTE: In order to properly check and connect the connection to the Electronics module EMODthe EMOD must be removed from the printer and rotated approximately 45 degrees away from the printer to gain easy access to the cable connections.
If the problem persists or no problems are found, continue with the remaining steps.
Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this source.

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System error codes consist of four digits that explain which component or system is failing hp designjet 500 plus error code 11 what action should be taken to correct the problem.
The information below provides an explanation of the error and the recommended action to be taken.
Some error codes are continuable, which means that it is possible to press the Enter key on the front panel and to continue working with the printer.
Non-continuable error codes do not allow work with the printer to continue.
Turn the printer off and allow five minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the igt s slot machine manual of the page for additional HP support and contact options.
Turn the printer off and allow five minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow five minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page just click for source additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for hp designjet 500 plus error code 11 to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Hard disk error on the formatter verify functionality of the machine by removing the formatter, continue past the system error 05:10 Install a designjet 500 driver to print with.
Solution: replace the formatter To check for the latest firmware updates for your printer using the HP website, go to and enter the printer model number.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Using a lint-free cloth dampened with water, clean the electrical contacts on the carriage and the printheads.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
The steps counted by the Service Station motor are not consistent with the expected length of the current movement.
If your printer actually has an Aerosol Fan then the printer is Very old.
This fan has been removed dis-included from the printer assembly long ago.
This is very technical and requires HP-Qualified Service Technicians in order to qualify for HP Warranty coverage.
In any case, one who renders repairs to HP Designjet printers self-help is strongly recommended to refer to the applicable HP Service Manual, updates and service notes.
However, please be aware that HP Service Manuals, technical updates and service notes are published available only for HP-Qualified Service Technicians.
If the problem persists, click on Support at hp designjet 500 plus error code 11 top of the page for additional HP support hp designjet 500 plus error code 11 contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
One of the out-of-ink sensors located in the Ink Supply Station is not reporting what it should during the initializing process while depressurizing.
If the problem persists, click on Support at link top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and hp designjet 500 plus error code 11 a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
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If the problem persists, click on Support at the top of hp designjet 500 plus error code 11 page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
The printer was not able to process a job that was sent.
This error indicates a communication problem.
Before continuing, verify that the parallel cable being used is an IEEE 1284 compliant cable no longer than 10 feet in length.
If internal printer functionality is verified and the problem persistss, the issue is being caused by a communication failure between the PC and the printer.
If the file is binary, use AppleTalk to send the file to the printer.
If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary Set-up menu, PS settings, Encoding, Binary.
If the file is PostScript, check to see if it is binary.
If the file is binary, use AppleTalk to send the file to the printer.
If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary Set-up menu, PS settings, Encoding, Binary.
If the file is PostScript, check to see if it is binary.
If the file is binary, use AppleTalk to send the file to the printer.
If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary Set-up menu, PS settings, Encoding, Binary.
The root cause was the combination of hostname printer name and domain name exceeding 31 characters.
The maximum length has been extended to 255 characters for an IP address and to 47 for an IPX address.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Check the amount of RAM in the printer using the front panel use the printer information utility.
If learn more here, install more memory into the formatter.
Lift the blue lever and insert the folder into the paper path to remove jammed paper.
A manila folder can be used to aid in removing jammed paper.
Lift the blue lever and insert the folder into the paper path to remove jammed paper.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Maybe there is too much friction on the Slider Rod.
Enter the Printer Information utility and check the Scan-Axis usage.
If the percentage is close to 100%, then lubricate the Slider Rod using the HP synthetic lubricant specific to the printer.
Maybe the Carriage is bumping into the Service Station.
If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen, likely it is because the Service Station cannot uncap the Printheads.
Do not try to pull on the body of the Carriage.
That can damage the Carriage or the Service Station or both.
There may be debris or an object in the path of the Carriage.
Check the Carriage movement area for obstructions and remove debris that is blocking the Carriage movement.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of 6 plus ng iphone slot page for additional HP support hp designjet 500 plus error code 11 contact options.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Turn the printer off and allow a few minutes for printer to cool.
Turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
Remove the accessory card cover from the back of the printer right-side of printer looking from the back.
The preferred slot for the Jetdirect print server optional, depending on model is the inside slot.
Therefore, the cards can be swapped with a different slot for additional troubleshooting purposes.
If you need to change the version of Windows, click Change, select your version, and then click Change.
Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" Need help finding your product name or product number?
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You can choose from either our HP 500 Plus 42" maintenance contract, for year-round help, or our HP 500 Plus 42" repair service. Our HP DesignJet 500 Plus 42" maintenance agreements provide a guaranteed 8 hour response, Monday to Friday, 9am to 5pm and include all parts and labour. But if your 500 Plus 42" plotter is only used occasionally.


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You can choose from either our HP 500 Plus 42" maintenance contract, for year-round help, or our HP 500 Plus 42" repair service. Our HP DesignJet 500 Plus 42" maintenance agreements provide a guaranteed 8 hour response, Monday to Friday, 9am to 5pm and include all parts and labour. But if your 500 Plus 42" plotter is only used occasionally.


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Thanks for that info, it worked for me, saved me the $700.00 the repair guy wanted, to replace the service station.. One word of warning for anyone doing this, take photos of the parts at every removal step, the service station is very hard to put back together without them.


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HP and - TWI: System Error 11:11 In this document: Document number: BPP90159 Last Updated: 31-Jul-2003 Minimum skill level: 2 Introduction System error 11:11 is generated when the is not properly seated in either the electronic module or the.
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Contact center agents troubleshooting to be performed with customer The steps below are designed to achieve remote resolution of the issue.
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Parts required part numbers are subject to change Part Description Required Required Electronic Module Required C7779-60263 C7779-60263 CE instructions If any of the troubleshooting steps listed below solve the problem, attempt to verify functionality.
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NOTE: In order to properly check and connect the connection to the Electronics module EMODthe EMOD must be removed from the printer and rotated approximately 45 degrees away from the printer to hp designjet 500 plus error code 11 easy access to the cable connections.
If the problem persists or no problems are found, continue with the remaining steps.
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Thanks for that info, it worked for me, saved me the $700.00 the repair guy wanted, to replace the service station.. One word of warning for anyone doing this, take photos of the parts at every removal step, the service station is very hard to put back together without them.


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The TWI Designjet Documents library presented here as a courtesy of The owners of this website have no visit web page to Hewlett Packard nor do we claim to represent HP in any way shape or form.
HP and - TWI: System Error 11:11 In this document: Document number: BPP90159 Last Updated: 31-Jul-2003 Minimum skill level: 2 Introduction System error 11:11 is generated when the is not properly seated in either the electronic module or the.
Causes of this error can include a poorly connected cable, damage to theor a fault in the hp designjet 500 plus error code 11 the electronics module.
Use the steps listed in this document to accurately determine the cause of the failure and replace the appropriate parts.
Contact center agents troubleshooting to be performed with customer The steps below are designed to achieve remote resolution of the issue.
If the troubleshooting steps below appear to resolve the issue, attempt to verify printer functionality by printing several internal prints.
If the issue persists following the steps below, generate a CSO for service.
NOTE: Always verify the printer's current firmware release and upgrade if needed.
Parts required part numbers are subject to change Part Description Required Hp designjet 500 plus error code 11 Electronic Module Required C7779-60263 C7779-60263 CE instructions If any of the troubleshooting steps listed below solve the problem, attempt to verify functionality.
If functionality is verified, no additional parts should be replaced.
NOTE: In order to properly check and connect the connection to the Electronics module EMODthe EMOD must be removed from the printer and rotated approximately 45 degrees away from the printer to gain easy access to the cable connections.
If the problem persists hp designjet 500 plus error code 11 no problems are found, continue with the remaining steps.
Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.

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